GENERAL TERMS AND CONDITIONS

Tilla Skin — tillaskin.com

1. General Information

This website is operated by Tilla Skin. By visiting our website and purchasing from us, you agree to these General Terms and Conditions. They apply to all users of the website, including visitors, customers and content contributors. We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the updated terms.

2. Use of Website

You agree not to use our website or products for illegal or unauthorised purposes. You may not interfere with any security features of the website or attempt to gain unauthorised access to any part of it. Copying, reselling or reproducing any content from this website without prior written permission from Tilla Skin is strictly prohibited.

3. Purchases and Payments

Prices are displayed in AUD (Australian Dollar) or NZD (New Zealand Dollar) depending on your location. Applicable taxes are applied at checkout based on your location. We accept all major credit cards and other payment methods shown at checkout. By completing a purchase, you authorise Tilla Skin to charge your chosen payment method for the total amount of your order including any applicable taxes and shipping fees.

4. Shipping

Orders are processed and shipped within 1 to 3 business days of purchase. Standard shipping within Australia and New Zealand takes 3 to 9 business days after dispatch. International shipping times may vary depending on destination and will be indicated at checkout. Tilla Skin is not responsible for delays caused by shipping carriers, customs processes or circumstances beyond our control. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

5. Returns and Refunds

All return and refund requests are handled in accordance with our Returns Policy. Returns must be initiated within 30 calendar days of delivery. Items must be unused and returned in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent. To initiate a return, please contact us at info@tillaskin.com for approval before sending any items back.

6. Intellectual Property

All content on this website including text, images, logos, graphics and product descriptions is the property of Tilla Skin. Copying, reproducing or using any content without prior written permission is strictly prohibited.

7. Limitation of Liability

To the extent permitted by applicable law, Tilla Skin is not liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our products are cosmetic in nature and are intended for external use only. Results may vary between individuals. If you experience any adverse reaction, discontinue use immediately and consult a medical professional.

8. Product Safety

Tilla Magic Body Oil is for external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water. Conduct a patch test before first use if you have sensitive skin or known allergies. Keep out of reach of children. If you are pregnant or breastfeeding, consult your doctor before use.

9. Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising from the use of this website or the purchase of our products will be subject to the jurisdiction of the Australian courts.

10. Contact

For any questions about these terms and conditions, please contact us at:

Email: info@tillaskin.com

We aim to respond to all enquiries within 24 hours on business days.